We have an active patient participation group at our practice.
What is the patient group?
At Ashwell Surgery we have a Patients Group known as Ashwell and Bassingbourn Patients Group (ABPG) which is a group of volunteer patients and carers who are nominated to represent the community. The ABPG works with and supports the Surgery. The group meets with the Senior Partner, Practice Manager and Patient Services Manager once every couple of months to discuss topics of mutual interest including service issues, new innovations and patient experiences.
Aim
The aim of the ABPG is to assist the surgery to provide the best care, support and information to its patients.
Objectives to achieve the aim
- To be known in the community as an independent support channel
- To provide good 2-way communication between the Practice and the patients
- To actively gather and offer feedback on patients’ experiences and comments
- To suggest service enhancements that will improve patient experience and efficiency of the practice
- To support promotion of health awareness and education
- To offer appropriate practical support to the Surgery
- To act as a critical friend of the Practice
At Ashwell Surgery we want to work with our patients to provide the best care and support we can, and our Practice Patient Group (PPG) helps with this.
Our PPG, known as Ashwell and Bassingbourn Patients’ Group (ABPG), is a group of patients, carers and staff who meet to discuss topics of mutual interest including service issues, new innovations and patient experience. The PPG supports good communication between the practice and patients and is a way for patients to become more involved in the work of the practice.
It has committee members representing the various villages covered by our practice. Our Senior Partner Dr Matthew Jarvis and Practice Manager Katie Prince are also members which means that questions, concerns, suggestions and compliments receive direct attention. The Chairman of the PPG is Peter Chapman.
The PPG can:
- Offer patient feedback about their experiences with the surgery, or pass on feedback, suggestions, comments or queries received from other patients.
- Review patient complaints and patient feedback from patient surveys and the ‘friends and family test’. The PPG can use this information to propose service improvements and contribute to action plans to help improve services.
- Support health awareness and wider patient education.
- Help make the practice work more efficiently by identifying changes that may not have been considered.
- Influence decisions about which services are provided
- Offer practical support to the practice
Meetings are usually held every couple of months and minutes are published on the surgery website and in village journals. The PPG can also tell the surgery about pressing issues as and when they arise.
Contact the Practice Patient Group
If you have a point to raise please contact the Chairman, Peter Chapman.
Please note: The PPG is not there to take up complaints on your behalf so do not use this form to make a complaint.
Follow this link to find out how to make a complaint or leave your feedback in our online form.
If you wish to leave any compliments, please use our online form.
Our PPG meet regularly. We have published the minutes from our latest meeting.
If you require this information in an alternative format, please contact reception.
Join our PPG
We welcome enquiries from patients who would like to join our patient group.